Delivery & Returns
Delivery Services Information
There are two dispatch methods to UK addresses
- We offer a standard next day delivery service through DPD (formerly Parceline). For orders received before 4.30pm GMT (Monday to Friday) these should be dispatched and delivered before 12 noon on the next working day (Monday to Friday). Please note that for some remote areas such as the Highlands and Islands of Scotland this service is limited to 2 days.
The standard delivery charge is £8.00 plus VAT
- For small packages up to 500g we can dispatch through the Royal Mail. This is a recorded delivery service based on their first class post and the majority of parcels are delivered next working day although this is not guaranteed.
The standard charge for Recorded Delivery is £4.00 plus VAT
We will endeavour to fulfill orders as quickly as possible however, in the event that an item is temporarily out of stock, the website informs you of this on the product page.
If you have an order consisting of several items and would like them to be delivered to different addresses, please specify when placing the order. There will be a separate delivery charge for each address.
All deliveries must be deliverable to the address stated, however, special instructions can be given i.e. deliver to your office, neighbor, etc. We cannot cater for timed deliveries. All delivery instructions must be agreed at the time of placing the order.
A Delivery Note will be dispatched with the goods and a VAT invoice by post the following day.
Should you experience any problems regarding deliveries, please contact our Sales Office on 01423 340066 or email firstname.lastname@example.org
Returns and Refunds Policy
Co-star do not offer a sale or return policy and accordingly returns will only be accepted at the sole discretion of the Partners. Co-Star must be notified of any delivery shortages within three working days of delivery, otherwise Co-Star will not be obliged to make up any shortfalls.
Under the distance selling regulations you have the legal right to cancel within 7 days of receipt of the goods. Cancelled items must be returned in perfect condition, unused and in the original packaging. Notice must be given within the 7 day period of cancellation. A full refund will be given on the goods element only.
Where you are returning an item back within the 7 days cooling off period, please note we will only refund the value of the product and not the delivery charge.
Any product delivered damaged must be notified to Co-Star within 3 working days and returned within 7 working days of the order being delivered. Co-Star may at its option repair or replace any such damaged products. Co-Star shall not be obliged to repair or replace any products not returned within 7 working days.
Co-Star will not arrange collection or be liable for any costs incurred by the purchaser in returning faulty or damaged goods.