Delivery & Returns
Delivery Services Information
There are two dispatch methods to UK addresses
- We offer a standard next day delivery service through DPD. For orders received before 4.30pm GMT (Monday to Friday) these should be dispatched and delivered before 12 noon on the next working day (Monday to Friday). Please note that for some remote areas such as the Highlands and Islands of Scotland this service is limited to 2 days.
The standard delivery charge is £9.00 plus VAT
- Smaller packages will be dispatched via Royal Mail.
We will endeavour to fulfill orders as quickly as possible however, in the event that an item is temporarily out of stock, the website informs you of this on the product page.
All deliveries must be deliverable to the address stated, however, special instructions can be given i.e. deliver to your office, neighbor, etc. We cannot cater for timed deliveries. All delivery instructions must be agreed at the time of placing the order.
A Delivery Note will be dispatched with the goods and a VAT invoice by post the following day.
Should you experience any problems regarding deliveries, please contact our Sales Office on 01423 340066 or email firstname.lastname@example.org
Returns and Refunds Policy
If you are not entirely happy with the goods you have received, you can return them to us within 7 days of receipt, providing they are in original resalable condition. We are not able to refund or exchange items that have been used or not in original condition. We will not refund any postage costs for returned items. We offer a standard one year warranty on all our products and will replace or repair any product that is within warranty and has the original invoice enclosed with it.